Return & Exchange Policy

Return instructions:

1. Submit Return & Exchange application. Please refers to"How to submit for Return & Exchange?"

2. After receiving your application, our customer service will contact you. Please check and reply e-mail within 7 days, or the application will be closed automatically and unable to continue the return process.

3. Drop off your package at the local post office.

4. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition.

5. Refund & exchange will be processed within 24h-7 working days once get the return package. (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded. Postage will be deducted if it was a free shipping order.

Notes:

1.Return application must be submitted within 15 days from the date of receipt of the package.The request will be not accepted if the application exceeds 15 days.

2.Return address isn't the company address on Milanoo website. Our customer service will provide you a return address and an RMA number after the return authorized.

3. Products with custom-made, disposable, swimsuits, close-fitting lingerie, underwear, clearance items, pet supply, used, and damaged are unavailable for return. Electronic products such as drones and mobile phones and products with sealed packaging will not be returned once opened.

4. Return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories and promotional gifts must be returned together.

5. After receiving the return address and RMA number, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue the return process. Please make sure to remark the RMA number on the outside of the parcel when return. If the parcel is returned to another address or without an RMA number on the outside packaging, we cannot refund or exchange it.

6. Please use Post Office when returning goods. If we fail to receive a return parcel for returning through other carriers, the buyer needs to undertake the loss.

7. Return and reship cost is on ther buyer, freight collection isn't acceptable.

8. The original shipping fee and Shipping Guarantee are non-refundable. Postage cost will be deducted if it was a free shipping order.

About Special Occasion items:

As all special occasion items (Wedding Dresses, Wedding Party Dresses, Special Occasion Dresses,and Groom Wear) are made-to-order, we cannot afford to accept the ‘buy-more-keep-one’ purchase. Our customer service team may only be allowed one dress returned which believed to have been made with that intention.

Other notes: 

1. Since it is manual measurement, the physical size may be slightly different from the size chart (Apparel Products: ±4cm for the bust, waist, and hip size, ±2 cm for the item length and the the length of sleeves,and so on).
2. Due to the shooting light and the screen setting, the physical color may be slightly different from the picture online.
3. Please notice some products may have an odor, fading, spinning, and wrinkle due to the feature of the material, it is not a quality problem.
4. There may be a little stain in the production process of the product, which does not affect the use of the product.
5. It is possible that some clothing buttonholes do not open. Please cut it with scissors after it is received. Please do not cut the buttonhole beyond the border.
6. Accessories, colors, patterns, product details, and so on may be slightly different from the pictures online due to different production batches.