1.Request for return or complaint must be filed within 14 days based on the original delivery date of your package.
2.Please kindly apply a RMA request if the product has any question. Any quality issues should be proved with photograph documents and problem description.
3. If the size doesn't fit, Milanoo offers exchange service. But please kindly notice we'll offer the exchange for free only if the size we offer has deviation beyond the International size difference (± 4cm for the bust ,waist and hip size, ± 2 cm for the item length and the sleeves length and so on ) .Otherwise, you may be supposed to burden the shipping fee for the exchange. So please make sure that you have checked the size chart before the order is placed.
4.We shall charge a certain amount restocking fee on each returning merchandise Wedding Dresses, Wedding Party Dresses, Special Occasion Dresses and Groom Wear: 20% restocking fee。Rest of Merchandise: 15% restocking fee.
5.Products with custom made, disposable, swimsuits, lingerie items, used and damaged are unavailable for return.
Milanoo reserves the rights to deny credit if items returned in unacceptable condition.
Customers will be responsible for all return shipping costs. Returns marked COD for insufficient postage will be refused.
For special attention: Please send returns by postal service which is preferred.
Milanoo.com owns several return centers. The return shipping address will be provided by our customer service team after the RMA application has been approved and if the product is eligible for return. Please do not return it to the Milanoo company address or shipping address without authorization.
Receiving the refund
The refund will be sent to the payment account you used to purchase once the returned package has been received. The refund time varies according to the payment method, usually between 1-15 biz days.
Wrong items received
If you have received the wrong items please kindly complete an RMA application in your Milanoo account with the relative explanations. We will deal with it upon receiving it.