Change Your Order Information
The size, color and Tailor Made requirements of products can be changed within 24 hours of paying for the order. But the style of the item eg. neckline, heel style etc. cannot be changed. The order information cannot be changed after 24 hours and after orders have already been shipped. Please contact our customer service team to inform us of your changes.
You may cancel orders up to 24 hours after payment and receive a full refund. For orders cancelled between 24 hours and 7 days of the payment, there will be a 50%-60% restocking fee charged according to the product category. The refund and shipping fee will be refunded to the account you used to place the order. For orders cancelled after 7 days of the payment, only the shipping fee will be refunded to your account.
Change Your Shipping Information
You may edit the shipping information for orders not yet dispatched. Please kindly contact our Customer Service team to request the change.
Checking the Order Status
You may view the order status in your milanoo account or contact our customer service team.